Effective date: 10 August 2026
We want you to be happy with your Two Skint Bikers order. This policy explains how cancellations, returns, replacements and refunds work for purchases made through twoskintbikers.co.uk. It does not reduce any rights you have under UK consumer law.
Contact us before returning anything
Email admin@twoskintbikers.co.uk with your order number and a brief explanation of what you need. Please do not send an item to Printful, Inkthreadable or any address shown on the parcel without contacting us first. We will give you the correct return instructions and return address for your item.
Changing your mind
For most goods bought online, you may cancel without giving a reason. Tell us within 14 days after the day you receive the goods. If an order arrives in separate deliveries, the period starts the day after you receive the final item.
After telling us you wish to cancel, you must send the goods back within a further 14 days. Unless the item is faulty, damaged, incorrect or not as described, you are responsible for the return postage cost. We recommend using a tracked service and keeping proof of postage.
You may inspect an item as you would in a shop. We may reduce the refund if handling beyond what is reasonably necessary has reduced the item’s value.
Printed-to-order and personalised goods
Many of our products are printed only after an order is placed. Being printed to order does not, by itself, remove your statutory cancellation rights. However, the change-of-mind right may not apply where you ask us to make an item to your individual specifications or clearly personalise it for you. This exception never removes your rights if an item is faulty, damaged, incorrect or not as described.
For sealed goods that cannot be returned for health or hygiene reasons, the change-of-mind right may end once the seal has been broken. We will identify any such restriction clearly on the relevant product page.
Faulty, damaged, incorrect or misprinted items
If an item arrives faulty, damaged, misprinted, not as described or different from what you ordered, contact us as soon as possible. Please include your order number, a description of the problem and clear photographs where reasonably possible. Reporting a production or delivery problem within 30 days helps us resolve it quickly, but this request does not limit your statutory rights.
Depending on the circumstances and your legal rights, we will arrange an appropriate remedy such as a replacement, repair, price reduction or refund. We will cover reasonable return costs where goods are faulty, damaged, incorrect or not as described. Do not dispose of or return the item until we have provided instructions.
Exchanges and sizing
We do not operate an automatic exchange service for change-of-mind or sizing requests. If the item is eligible for return, contact us within the cancellation period, return it as instructed and place a new order for the preferred item. If we sent the wrong size or the item is faulty, we will put this right at no additional cost.
Refunds
- Change-of-mind refunds will include the item price and the cost of our least expensive standard outbound delivery option.
- If you chose a more expensive or express delivery service, the additional delivery cost is not refundable unless the goods were faulty, damaged, incorrect or not as described.
- We may wait until we receive the returned goods, or evidence that you sent them back, before issuing a change-of-mind refund.
- We will issue the refund within 14 days after receiving the returned goods or acceptable proof of return, whichever is earlier.
- Refunds will normally be made to the original payment method. Bank and card processing times are outside our control.
Orders lost, stolen or damaged in transit
Contact us if an order has not arrived or has been damaged in transit. If you purchased Route Shipping Protection at checkout, you may also submit a claim at claims.route.com. Route protection is an optional additional service and does not replace your statutory rights against Two Skint Bikers.
Wrong or incomplete delivery address
Please check the delivery address carefully before placing an order. Contact us immediately if you spot an error. We will try to help, but once production or dispatch has begun we may not be able to change the address. Additional delivery costs caused by an incorrect or incomplete address may be charged where the law permits.
Cancellation form
You do not have to use this form, but you may copy it into an email or letter:
To: Two Skint Bikers — admin@twoskintbikers.co.uk
I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods:
Order number:
Ordered on / received on:
Name of customer:
Address of customer:
Signature (only if sent on paper):
Date:
Your statutory rights
Nothing in this policy limits your rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or other applicable consumer law.